Live conversations still moving across both queues.
Live operations
Run both shared inboxes from one live queue.
Keep reply pressure, sync freshness, and reminder load in one calm control surface so operators can spot risk quickly and move straight into the thread that needs a decision.
Threads already awaiting a response or running overdue.
Reminder or category work still waiting to clear.
Reminder or sync faults waiting for operator review.
Priority inbox
Plumbing Network
This inbox has either an active dependency issue or conversations that have already missed their response window.
Overdue36
Awaiting reply0
Freshness52s ago
Mailboxes with fresh checkpoints and no live dependency issue.
Open conversations currently sitting inside the selected inbox.
Tracked conversations currently assigned to this shared mailbox.
Needs actionOpen priority inbox
Mailbox overview
Shared inbox status at a glance
Plumbing Network
contact@plumbing-network.co.uk
FreshOpen queue
Threads146
Freshness52s ago
Polling60s
NEW0
Fresh inbound mail that still needs triage.
AWAITING REPLY0
Operator response is still outstanding.
OVERDUE36
Response target missed and escalation risk is rising.
REPLIED11
NO RESPONSE REQUIRED91
CLOSED8
Peakline Property
info@peaklineproperty.co.uk
FreshOpen queue
Threads9
Freshness52s ago
Polling60s
NEW1
Fresh inbound mail that still needs triage.
AWAITING REPLY0
Operator response is still outstanding.
OVERDUE1
Response target missed and escalation risk is rising.
REPLIED0
NO RESPONSE REQUIRED6
CLOSED1
Tracked threads
Filter the queue and drill into any conversation
Slice the live queue by mailbox, status, sender, or activity and keep each thread readable without losing reminder or sync state.
NewPeakline Property
RE: Quote QT00006Latest inbound 19 Jun 2026, 12:55
Reminder 1, Reminder 2, Escalation Step 4, Final Manager Escalation
Latest category: [Peakline] New
No Response RequiredPeakline Property
Re: Quotation QT00007 from Peakline Property Maintenance LtdMarked no response required 19 Jun 2026, 11:42
No queued reminders
Latest category: [Peakline] No Response Required
No Response RequiredPeakline Property
Appointment confirmationMarked no response required 18 Jun 2026, 08:48
No queued reminders
Latest category: [Peakline] No Response Required
No Response RequiredPeakline Property
Quotation QT00008 from Peakline Property Maintenance LtdMarked no response required 18 Jun 2026, 08:48
No queued reminders
Latest category: [Peakline] No Response Required
ClosedPeakline Property
Re: {{subject}}Closed after activity on 18 Jun 2026, 03:39
No queued reminders
Latest category: [Peakline] New
No Response RequiredPeakline Property
Your Quote for Wayv. Talk and Broadband for Business has received a commentMarked no response required 17 Jun 2026, 12:46
No queued reminders
Latest category: [Peakline] No Response Required
No Response RequiredPeakline Property
Re: Appointment confirmationMarked no response required 17 Jun 2026, 10:39
No queued reminders
Latest category: [Peakline] No Response Required
No Response RequiredPeakline Property
{{subject}}Marked no response required 17 Jun 2026, 10:39
No queued reminders
Latest category: [Peakline] No Response Required
OverduePeakline Property
Qualitas Housing - Remittance AdviceOverdue since 12 Jun 2026, 09:19
No queued reminders
Latest category: [Peakline] Overdue