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Re: Appointment confirmation

invoice@zenithcrestmaintenance.com | conversation AAQkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgAQALDxrvDwZHRBnLb8z3x3Llc=

NO RESPONSE REQUIREDLast activity 17 Jun 2026, 10:403 messages28 events

Operator actions

Adjust this thread without leaving the audit view.

Status
NO RESPONSE REQUIRED
Last activity
17 Jun 2026, 10:40
Messages
3
Events
28

Audit timeline

Workflow events

REMINDER JOB CREATED18 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:FINAL_MANAGER_ESCALATION:2026-06-16T15:41:10.000Z
scheduledForUtc
2026-06-18T15:30:00.000Z
REMINDER JOB CREATED18 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:FINAL_MANAGER_ESCALATION:2026-06-16T15:30:21.000Z
scheduledForUtc
2026-06-18T15:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:ESCALATION_STEP_4:2026-06-16T15:30:21.000Z
scheduledForUtc
2026-06-17T15:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:ESCALATION_STEP_4:2026-06-16T15:41:10.000Z
scheduledForUtc
2026-06-17T15:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 14:30

Actor: SYSTEM

jobStage
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dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:REMINDER_2:2026-06-16T15:41:10.000Z
scheduledForUtc
2026-06-17T13:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 14:30

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:REMINDER_2:2026-06-16T15:30:21.000Z
scheduledForUtc
2026-06-17T13:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 12:30

Actor: SYSTEM

jobStage
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notification:977f035f-c863-47f4-b9e9-a7ed70992254:REMINDER_1:2026-06-16T15:30:21.000Z
scheduledForUtc
2026-06-17T11:30:00.000Z
REMINDER JOB CREATED17 Jun 2026, 12:30

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:977f035f-c863-47f4-b9e9-a7ed70992254:REMINDER_1:2026-06-16T15:41:10.000Z
scheduledForUtc
2026-06-17T11:30:00.000Z
CATEGORY SYNC COMPLETED17 Jun 2026, 10:40

Actor: WORKER | none -> NO_RESPONSE_REQUIRED

targetStatus
NO_RESPONSE_REQUIRED
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jqAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDjAAA=
targetCategoryName
[Peakline] No Response Required
masterCategorySetup
ensured
patchedMessageCount
3
CATEGORY SYNC QUEUED17 Jun 2026, 10:39

Actor: SYSTEM | none -> NO_RESPONSE_REQUIRED

dedupeKey
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targetStatus
NO_RESPONSE_REQUIRED
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[Peakline] No Response Required
STATUS TRANSITIONED17 Jun 2026, 10:39

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

reason
A manual no-response-required override resolved the latest inbound email.
currentStatus
NO_RESPONSE_REQUIRED
previousStatus
AWAITING_REPLY
resolutionSource
NO_RESPONSE_REQUIRED
MANUAL OVERRIDE APPLIED17 Jun 2026, 10:39

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

source
OUTLOOK_CATEGORY
actionCategoryName
[Peakline] Action - No Response Required
sourceGraphMessageId
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDjAAA=
CATEGORY SYNC COMPLETED17 Jun 2026, 10:31

Actor: WORKER | none -> AWAITING_REPLY

targetStatus
AWAITING_REPLY
appliedFlagStatus
flagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jqAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDjAAA=
targetCategoryName
[Peakline] Awaiting Reply
masterCategorySetup
ensured
patchedMessageCount
3
STATUS TRANSITIONED17 Jun 2026, 10:30

Actor: SYSTEM | NEW -> AWAITING_REPLY

reason
A newer inbound email reopened the thread and it is awaiting reply again within SLA.
source
REMINDER_SCHEDULER
currentStatus
AWAITING_REPLY
previousStatus
NEW
resolutionSource
SLA_AWAITING_REPLY
CATEGORY SYNC QUEUED17 Jun 2026, 10:30

Actor: SYSTEM | none -> AWAITING_REPLY

source
REMINDER_SCHEDULER
dedupeKey
category-sync:977f035f-c863-47f4-b9e9-a7ed70992254:AWAITING_REPLY:2026-06-16T15:41:10.000Z|2026-06-16T15:33:29.000Z|none
targetStatus
AWAITING_REPLY
targetCategoryName
[Peakline] Awaiting Reply
CATEGORY SYNC COMPLETED16 Jun 2026, 16:42

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jqAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDjAAA=
targetCategoryName
[Peakline] New
masterCategorySetup
ensured
patchedMessageCount
3
MESSAGE CAPTURED16 Jun 2026, 16:41

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED16 Jun 2026, 16:41

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
REPLIED
resolutionSource
SLA_NEW
CATEGORY SYNC QUEUED16 Jun 2026, 16:41

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:977f035f-c863-47f4-b9e9-a7ed70992254:NEW:2026-06-16T15:41:10.000Z|2026-06-16T15:33:29.000Z|none
targetStatus
NEW
targetCategoryName
[Peakline] New
CATEGORY SYNC COMPLETED16 Jun 2026, 16:34

Actor: WORKER | none -> REPLIED

targetStatus
REPLIED
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jqAAA=
targetCategoryName
[Peakline] Replied
masterCategorySetup
ensured
patchedMessageCount
2
STATUS TRANSITIONED16 Jun 2026, 16:33

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
NEW
resolutionSource
REPLIED
CATEGORY SYNC QUEUED16 Jun 2026, 16:33

Actor: SYSTEM | none -> REPLIED

dedupeKey
category-sync:977f035f-c863-47f4-b9e9-a7ed70992254:REPLIED:2026-06-16T15:30:21.000Z|2026-06-16T15:33:29.000Z|none
targetStatus
REPLIED
targetCategoryName
[Peakline] Replied
MESSAGE CAPTURED16 Jun 2026, 16:33

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
REPLY DETECTED16 Jun 2026, 16:33

Actor: SYSTEM | none -> REPLIED

replyMessageId
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jqAAA=
CATEGORY SYNC COMPLETED16 Jun 2026, 16:31

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=
targetCategoryName
[Peakline] New
masterCategorySetup
ensured
patchedMessageCount
1
THREAD CREATED16 Jun 2026, 16:30

Actor: SYSTEM | none -> NEW

subject
Appointment confirmation
conversationId
AAQkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgAQALDxrvDwZHRBnLb8z3x3Llc=
sourceGraphMessageId
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDiAAA=
CATEGORY SYNC QUEUED16 Jun 2026, 16:30

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:977f035f-c863-47f4-b9e9-a7ed70992254:NEW:2026-06-16T15:30:21.000Z|none|none
targetStatus
NEW
targetCategoryName
[Peakline] New
MESSAGE CAPTURED16 Jun 2026, 16:30

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false

Messages

Captured thread history

Re: Appointment confirmation

invoice@zenithcrestmaintenance.com | 16 Jun 2026, 16:41

INBOUND EXTERNAL

Hello, I have noted that Matt from Plumbing Network will be at the property tomorrow between 9am and 11am. Thank you for confirming. Best regards, Favour Account Assistant Accounting Department | Zenith Crest Maintenance Limited 0330016

To: info@peaklineproperty.co.ukCategories: [Peakline] No Response Required
Re: Appointment confirmation

info@peaklineproperty.co.uk | 16 Jun 2026, 16:33

OUTBOUND EXTERNAL

Hello, Yes, we booked the job in with our engineer from Plumbing Network. His name is Matt and he should be there tomorrow between 9am - 11am. Kind Regards, EJ Admin Team From: Zenith Crest invoice <invoice@zenithcrestmaintenance.com> Date: Tu

To: invoice@zenithcrestmaintenance.comCategories: [Peakline] No Response Required
Appointment confirmation

invoice@zenithcrestmaintenance.com | 16 Jun 2026, 16:30

INBOUND EXTERNAL

Good afternoon. Are you able to attend the property at 55 Kinnaird Road, Sheffield, S5 0NR tomorrow, Wednesday, June 17, 2026, to provide a quote for the following works? - Treatment for mould in the bedrooms - Repair of a leaking shower Ple

To: info@peaklineproperty.co.ukCategories: [Peakline] No Response Required