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Peakline Property

RE: Quote QT00006

katie.birkwood@wayvtalk.com | conversation AAQkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgAQAHduCtcvy0rVhCRZMHporIM=

NEWLast activity 19 Jun 2026, 12:587 messages47 events

Operator actions

Adjust this thread without leaving the audit view.

Status
NEW
Last activity
19 Jun 2026, 12:58
Messages
7
Events
47

Audit timeline

Workflow events

REMINDER JOB CREATED23 Jun 2026, 12:55

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
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scheduledForUtc
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REMINDER JOB CREATED23 Jun 2026, 12:32

Actor: SYSTEM

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REMINDER JOB CREATED23 Jun 2026, 10:36

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REMINDER JOB CREATED22 Jun 2026, 12:55

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REMINDER JOB CREATED22 Jun 2026, 12:32

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REMINDER JOB CREATED22 Jun 2026, 10:55

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REMINDER JOB CREATED22 Jun 2026, 10:36

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REMINDER JOB CREATED22 Jun 2026, 10:32

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REMINDER JOB CREATED22 Jun 2026, 08:55

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REMINDER JOB CREATED22 Jun 2026, 08:36

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REMINDER JOB CREATED22 Jun 2026, 08:32

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REMINDER JOB CREATED19 Jun 2026, 14:36

Actor: SYSTEM

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scheduledForUtc
2026-06-19T13:36:19.000Z
CATEGORY SYNC COMPLETED19 Jun 2026, 12:57

Actor: WORKER | none -> NEW

targetStatus
NEW
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MESSAGE CAPTURED19 Jun 2026, 12:56

Actor: SYSTEM

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false
direction
INBOUND_EXTERNAL
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CATEGORY SYNC QUEUED19 Jun 2026, 12:56

Actor: SYSTEM | none -> NEW

dedupeKey
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targetStatus
NEW
targetCategoryName
[Peakline] New
STATUS TRANSITIONED19 Jun 2026, 12:56

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
REPLIED
resolutionSource
SLA_NEW
CATEGORY SYNC COMPLETED19 Jun 2026, 12:40

Actor: WORKER | none -> REPLIED

targetStatus
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STATUS TRANSITIONED19 Jun 2026, 12:39

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
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resolutionSource
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CATEGORY SYNC QUEUED19 Jun 2026, 12:39

Actor: SYSTEM | none -> REPLIED

dedupeKey
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targetStatus
REPLIED
targetCategoryName
[Peakline] Replied
MESSAGE CAPTURED19 Jun 2026, 12:39

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
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REPLY DETECTED19 Jun 2026, 12:39

Actor: SYSTEM | none -> REPLIED

replyMessageId
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CATEGORY SYNC COMPLETED19 Jun 2026, 12:34

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
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visibleMessageIds
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targetCategoryName
[Peakline] New
masterCategorySetup
ensured
patchedMessageCount
5
CATEGORY SYNC QUEUED19 Jun 2026, 12:33

Actor: SYSTEM | none -> NEW

dedupeKey
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targetStatus
NEW
targetCategoryName
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MESSAGE CAPTURED19 Jun 2026, 12:33

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED19 Jun 2026, 12:33

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
REPLIED
resolutionSource
SLA_NEW
CATEGORY SYNC COMPLETED19 Jun 2026, 11:17

Actor: WORKER | none -> REPLIED

targetStatus
REPLIED
appliedFlagStatus
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visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDhAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jrAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABhQiNRAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABhQp5zAAA=
targetCategoryName
[Peakline] Replied
masterCategorySetup
ensured
patchedMessageCount
4
CATEGORY SYNC QUEUED19 Jun 2026, 11:16

Actor: SYSTEM | none -> REPLIED

dedupeKey
category-sync:11ef659e-8033-4bcb-bb3c-7275c8741a96:REPLIED:2026-06-19T09:36:19.000Z|2026-06-19T10:16:04.000Z|none
targetStatus
REPLIED
targetCategoryName
[Peakline] Replied
MESSAGE CAPTURED19 Jun 2026, 11:16

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED19 Jun 2026, 11:16

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
NEW
resolutionSource
REPLIED
REPLY DETECTED19 Jun 2026, 11:16

Actor: SYSTEM | none -> REPLIED

replyMessageId
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABhQp5zAAA=
CATEGORY SYNC COMPLETED19 Jun 2026, 10:37

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABewsDhAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEJAADEYwQUEZwbR7MzB_WhmpxdAABew2jrAAA=, AAMkAGY3NjA5MGNmLWM4ZDItNDU4NS05YTFlLTc3YjlkOTc0N2IyYgBGAAAAAABl6PSRUfg1Q4lB1nD6YDFsBwDEYwQUEZwbR7MzB_WhmpxdAAAAAAEMAADEYwQUEZwbR7MzB_WhmpxdAABhQiNRAAA=
targetCategoryName
[Peakline] New
masterCategorySetup
ensured
patchedMessageCount
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CATEGORY SYNC QUEUED19 Jun 2026, 10:36

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:11ef659e-8033-4bcb-bb3c-7275c8741a96:NEW:2026-06-19T09:36:19.000Z|2026-06-16T15:37:48.000Z|none
targetStatus
NEW
targetCategoryName
[Peakline] New
STATUS TRANSITIONED19 Jun 2026, 10:36

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
REPLIED
resolutionSource
SLA_NEW
MESSAGE CAPTURED19 Jun 2026, 10:36

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
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REMINDER JOB CREATED18 Jun 2026, 15:50

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:11ef659e-8033-4bcb-bb3c-7275c8741a96:FINAL_MANAGER_ESCALATION:2026-06-16T14:50:51.000Z
scheduledForUtc
2026-06-18T14:50:51.000Z
REMINDER JOB CREATED17 Jun 2026, 15:50

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:11ef659e-8033-4bcb-bb3c-7275c8741a96:ESCALATION_STEP_4:2026-06-16T14:50:51.000Z
scheduledForUtc
2026-06-17T14:50:51.000Z
REMINDER JOB CREATED17 Jun 2026, 13:50

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:11ef659e-8033-4bcb-bb3c-7275c8741a96:REMINDER_2:2026-06-16T14:50:51.000Z
scheduledForUtc
2026-06-17T12:50:51.000Z
REMINDER JOB CREATED17 Jun 2026, 11:50

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:11ef659e-8033-4bcb-bb3c-7275c8741a96:REMINDER_1:2026-06-16T14:50:51.000Z
scheduledForUtc
2026-06-17T10:50:51.000Z
CATEGORY SYNC COMPLETED16 Jun 2026, 16:38

Actor: WORKER | none -> REPLIED

targetStatus
REPLIED
appliedFlagStatus
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visibleMessageIds
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targetCategoryName
[Peakline] Replied
masterCategorySetup
ensured
patchedMessageCount
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STATUS TRANSITIONED16 Jun 2026, 16:37

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
NEW
resolutionSource
REPLIED
CATEGORY SYNC QUEUED16 Jun 2026, 16:37

Actor: SYSTEM | none -> REPLIED

dedupeKey
category-sync:11ef659e-8033-4bcb-bb3c-7275c8741a96:REPLIED:2026-06-16T14:50:51.000Z|2026-06-16T15:37:48.000Z|none
targetStatus
REPLIED
targetCategoryName
[Peakline] Replied
MESSAGE CAPTURED16 Jun 2026, 16:37

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
REPLY DETECTED16 Jun 2026, 16:37

Actor: SYSTEM | none -> REPLIED

replyMessageId
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CATEGORY SYNC COMPLETED16 Jun 2026, 15:51

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
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targetCategoryName
[Peakline] New
masterCategorySetup
ensured
patchedMessageCount
1
CATEGORY SYNC QUEUED16 Jun 2026, 15:50

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:11ef659e-8033-4bcb-bb3c-7275c8741a96:NEW:2026-06-16T14:50:51.000Z|none|none
targetStatus
NEW
targetCategoryName
[Peakline] New
MESSAGE CAPTURED16 Jun 2026, 15:50

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
THREAD CREATED16 Jun 2026, 15:50

Actor: SYSTEM | none -> NEW

subject
Quote QT00006
conversationId
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sourceGraphMessageId
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Messages

Captured thread history

RE: Quote QT00006

katie.birkwood@wayvtalk.com | 19 Jun 2026, 12:55

INBOUND EXTERNAL

That’s great thank you. I’m out of the office quite a lot before then and I want to make sure I’ve sourced all the materials that we are providing, so I don’t hold anyone up. Our opening times are 8am – 5pm Monday to Friday. If access is required out

To: info@peaklineproperty.co.ukCategories: [Peakline] New
Re: Quote QT00006

info@peaklineproperty.co.uk | 19 Jun 2026, 12:39

OUTBOUND EXTERNAL

Hi Katie, Yes, that would be fine. We can move the start date back to Monday 13th July 2026. Kind Regards, EJ Admin Team From: Katie Birkwood <katie.birkwood@wayvtalk.com> Date: Friday, June 19, 2026 at 7:32 PM To: Info Peakline Property <inf

To: katie.birkwood@wayvtalk.comCategories: [Peakline] New
RE: Quote QT00006

katie.birkwood@wayvtalk.com | 19 Jun 2026, 12:32

INBOUND EXTERNAL

That’s great thanks. Would it be possible to put the start date back to the Monday 13th July 2026? Kindest regards Katie Katie Birkwood ​​​​ Accounts Manager 677 Ecclesall Road Sheffield S11 8TF 0114 553 4888 https://wayvtalk.com

To: info@peaklineproperty.co.ukCategories: [Peakline] New
Re: Quote QT00006

info@peaklineproperty.co.uk | 19 Jun 2026, 11:16

OUTBOUND EXTERNAL

Hi Katie, Thank you for your email and for confirming that you would like to proceed with the works. Your deposit calculation is correct. Based on the total value of £2,665.00, the required 30% deposit is £799.50. We are pleased to confirm that w

To: katie.birkwood@wayvtalk.comCategories: [Peakline] New
RE: Quote QT00006

katie.birkwood@wayvtalk.com | 19 Jun 2026, 10:36

INBOUND EXTERNAL

Good morning, That’s great. Thank you. We would like to go ahead with the proposed works. If you can confirm the date that you are able to begin the work, I will make payment of the deposit. I’ve calculated this below but please let me know if it

To: info@peaklineproperty.co.ukCategories: [Peakline] New
Re: Quote QT00006

info@peaklineproperty.co.uk | 16 Jun 2026, 16:37

OUTBOUND EXTERNAL

Hi Katie, Thank you for your email. Please see our responses below: Men’s Toilet - The original quotation does not include the skirting boards and boxing in. We can include these works for an additional £250.00. Women’s Toilet - The quotation

To: katie.birkwood@wayvtalk.comCategories: [Peakline] New
Quote QT00006

katie.birkwood@wayvtalk.com | 16 Jun 2026, 15:50

INBOUND EXTERNAL

Good afternoon, Thank you for your attached quote. I’ve attempted to send some questions via the quote portal, I’m not sure if you’ve received them. If not please see them below. If you can let me know the answers that would be wonderful… Men’s T

To: info@peaklineproperty.co.ukCategories: [Peakline] New