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Plumbing Network

Re: VAT to 31st May 2026

gemma@freedominnumbers.co.uk | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAF0UJHlU2AFNl3lhhoVFKQ8=

NO RESPONSE REQUIREDLast activity 18 Jun 2026, 10:183 messages32 events

Operator actions

Adjust this thread without leaving the audit view.

Status
NO RESPONSE REQUIRED
Last activity
18 Jun 2026, 10:18
Messages
3
Events
32

Audit timeline

Workflow events

REMINDER JOB CREATED19 Jun 2026, 14:15

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:FINAL_MANAGER_ESCALATION:2026-06-17T13:15:32.000Z
scheduledForUtc
2026-06-19T13:15:32.000Z
REMINDER JOB CREATED19 Jun 2026, 11:13

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:FINAL_MANAGER_ESCALATION:2026-06-17T10:13:41.000Z
scheduledForUtc
2026-06-19T10:13:41.000Z
REMINDER JOB CREATED18 Jun 2026, 14:15

Actor: SYSTEM

jobStage
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dedupeKey
notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:ESCALATION_STEP_4:2026-06-17T13:15:32.000Z
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2026-06-18T13:15:32.000Z
REMINDER JOB CREATED18 Jun 2026, 12:15

Actor: SYSTEM

jobStage
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notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:REMINDER_2:2026-06-17T13:15:32.000Z
scheduledForUtc
2026-06-18T11:15:32.000Z
REMINDER JOB CREATED18 Jun 2026, 11:13

Actor: SYSTEM

jobStage
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notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:ESCALATION_STEP_4:2026-06-17T10:13:41.000Z
scheduledForUtc
2026-06-18T10:13:41.000Z
CATEGORY SYNC COMPLETED18 Jun 2026, 10:17

Actor: WORKER | none -> NO_RESPONSE_REQUIRED

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STATUS TRANSITIONED18 Jun 2026, 10:16

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

reason
A manual no-response-required override resolved the latest inbound email.
currentStatus
NO_RESPONSE_REQUIRED
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CATEGORY SYNC QUEUED18 Jun 2026, 10:16

Actor: SYSTEM | none -> NO_RESPONSE_REQUIRED

dedupeKey
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targetStatus
NO_RESPONSE_REQUIRED
targetCategoryName
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MANUAL OVERRIDE APPLIED18 Jun 2026, 10:16

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

source
OUTLOOK_CATEGORY
actionCategoryName
[Plumbing Network] Action - No Response Required
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REMINDER SENT18 Jun 2026, 10:15

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Re: VAT to 31st May 2026
jobStage
REMINDER_1
deliveryId
7d49e8cd-cdcb-4423-bac5-224146ab2af3
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED18 Jun 2026, 10:15

Actor: SYSTEM

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notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:REMINDER_1:2026-06-17T13:15:32.000Z
scheduledForUtc
2026-06-18T09:15:32.000Z
REMINDER JOB CREATED18 Jun 2026, 09:13

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:REMINDER_2:2026-06-17T10:13:41.000Z
scheduledForUtc
2026-06-18T08:13:41.000Z
CATEGORY SYNC COMPLETED17 Jun 2026, 16:16

Actor: WORKER | none -> AWAITING_REPLY

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CATEGORY SYNC QUEUED17 Jun 2026, 16:15

Actor: SYSTEM | none -> AWAITING_REPLY

source
REMINDER_SCHEDULER
dedupeKey
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STATUS TRANSITIONED17 Jun 2026, 16:15

Actor: SYSTEM | NEW -> AWAITING_REPLY

reason
A newer inbound email reopened the thread and it is awaiting reply again within SLA.
source
REMINDER_SCHEDULER
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REMINDER JOB CREATED17 Jun 2026, 15:13

Actor: SYSTEM

jobStage
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dedupeKey
notification:e1ee4889-6986-4fda-8d9d-1fdbd8215fc3:REMINDER_1:2026-06-17T10:13:41.000Z
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2026-06-17T14:13:41.000Z
CATEGORY SYNC COMPLETED17 Jun 2026, 14:16

Actor: WORKER | none -> NEW

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STATUS TRANSITIONED17 Jun 2026, 14:15

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
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MESSAGE CAPTURED17 Jun 2026, 14:15

Actor: SYSTEM

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false
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CATEGORY SYNC QUEUED17 Jun 2026, 14:15

Actor: SYSTEM | none -> NEW

dedupeKey
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NEW
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CATEGORY SYNC COMPLETED17 Jun 2026, 13:40

Actor: WORKER | none -> REPLIED

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CATEGORY SYNC QUEUED17 Jun 2026, 13:39

Actor: SYSTEM | none -> REPLIED

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MESSAGE CAPTURED17 Jun 2026, 13:39

Actor: SYSTEM

isNoise
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direction
OUTBOUND_EXTERNAL
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STATUS TRANSITIONED17 Jun 2026, 13:39

Actor: SYSTEM | AWAITING_REPLY -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
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REPLY DETECTED17 Jun 2026, 13:39

Actor: SYSTEM | none -> REPLIED

replyMessageId
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CATEGORY SYNC COMPLETED17 Jun 2026, 13:14

Actor: WORKER | none -> AWAITING_REPLY

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ensured
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STATUS TRANSITIONED17 Jun 2026, 13:13

Actor: SYSTEM | NEW -> AWAITING_REPLY

reason
The latest inbound email has passed the awaiting-reply threshold without a qualifying reply.
source
REMINDER_SCHEDULER
currentStatus
AWAITING_REPLY
previousStatus
NEW
resolutionSource
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CATEGORY SYNC QUEUED17 Jun 2026, 13:13

Actor: SYSTEM | none -> AWAITING_REPLY

source
REMINDER_SCHEDULER
dedupeKey
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CATEGORY SYNC COMPLETED17 Jun 2026, 11:14

Actor: WORKER | none -> NEW

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CATEGORY SYNC QUEUED17 Jun 2026, 11:13

Actor: SYSTEM | none -> NEW

dedupeKey
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MESSAGE CAPTURED17 Jun 2026, 11:13

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
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THREAD CREATED17 Jun 2026, 11:13

Actor: SYSTEM | none -> NEW

subject
Re: VAT to 31st May 2026
conversationId
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Messages

Captured thread history

Re: VAT to 31st May 2026

gemma@freedominnumbers.co.uk | 17 Jun 2026, 14:15

INBOUND EXTERNAL

Thanks Gavin, Limebase was a duplicate, the invoice and the order form were uploaded to Hubdoc. Hi-Cal has been cashed off. I've attached a copy of the Leo Heating invoice fi you could confirm re. payment date The Keetons account got messy and

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] No Response Required
Re: VAT to 31st May 2026

contact@plumbing-network.co.uk | 17 Jun 2026, 13:39

OUTBOUND EXTERNAL

Hi Gemma The amount you have owed to keetons is wrong, the invoice was £1173.07 which was paid 19th May 2026 The Hi-cal was a cash payment Lime base was paid out of starling plumbing network business account. The last time I spoke to Leo Heati

To: gemma@freedominnumbers.co.ukCategories: [Plumbing Network] No Response Required
Re: VAT to 31st May 2026

gemma@freedominnumbers.co.uk | 17 Jun 2026, 11:13

INBOUND EXTERNAL

Thank you, We will need screenshots of the payments for the below as these were not paid from a bank account linked in Xero. Hi-Cal Surface Repairs Keetons Electrical Contractors Ltd Invoice- 5240 Leo Heating Systems Ltd Limebase The rest are

To: admin@plumbing-network.co.ukCategories: [Plumbing Network] No Response Required