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Plumbing Network

Confirmation of your order: A26460099171. Please find your invoice attached.

confirmation@screwfix.com | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAG_WQDRjgGpBl83IkvSfBps=

OVERDUELast activity 17 Jun 2026, 16:302 messages19 events

Operator actions

Adjust this thread without leaving the audit view.

Status
OVERDUE
Last activity
17 Jun 2026, 16:30
Messages
2
Events
19

Audit timeline

Workflow events

REMINDER SENT17 Jun 2026, 16:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Final Manager Escalation - Confirmation of your order: A26460099171. Please find your invoice attached.
jobStage
FINAL_MANAGER_ESCALATION
deliveryId
ffa65c50-d401-42b2-af1b-389001e3969d
recipients
gavin@plumbing-network.co.uk
REMINDER JOB CREATED17 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:b6b19fc3-8d5a-4b98-af96-5443ceac894f:FINAL_MANAGER_ESCALATION:2026-06-15T17:28:14.000Z
scheduledForUtc
2026-06-17T15:30:00.000Z
CATEGORY SYNC COMPLETED16 Jun 2026, 16:31

Actor: WORKER | none -> OVERDUE

targetStatus
OVERDUE
appliedFlagStatus
flagged
visibleMessageIds
AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QMQ9QAA, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmXmAAA=
targetCategoryName
[Plumbing Network] Overdue
masterCategorySetup
ensured
patchedMessageCount
2
REMINDER SENT16 Jun 2026, 16:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Escalation - Confirmation of your order: A26460099171. Please find your invoice attached.
jobStage
ESCALATION_STEP_4
deliveryId
df694c40-7efb-4367-874d-401eebefbccd
recipients
admin@plumbing-network.co.uk
CATEGORY SYNC QUEUED16 Jun 2026, 16:30

Actor: SYSTEM | none -> OVERDUE

source
REMINDER_SCHEDULER
dedupeKey
category-sync:b6b19fc3-8d5a-4b98-af96-5443ceac894f:OVERDUE:2026-06-15T17:28:14.000Z|none|none
targetStatus
OVERDUE
targetCategoryName
[Plumbing Network] Overdue
STATUS TRANSITIONED16 Jun 2026, 16:30

Actor: SYSTEM | AWAITING_REPLY -> OVERDUE

reason
The latest inbound email has exceeded the overdue threshold without a qualifying reply.
source
REMINDER_SCHEDULER
currentStatus
OVERDUE
previousStatus
AWAITING_REPLY
resolutionSource
SLA_OVERDUE
REMINDER JOB CREATED16 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:b6b19fc3-8d5a-4b98-af96-5443ceac894f:ESCALATION_STEP_4:2026-06-15T17:28:14.000Z
scheduledForUtc
2026-06-16T15:30:00.000Z
REMINDER SENT16 Jun 2026, 14:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 2 - Confirmation of your order: A26460099171. Please find your invoice attached.
jobStage
REMINDER_2
deliveryId
48e5e88b-c1a9-4221-9720-a8bc7f6ee126
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED16 Jun 2026, 14:30

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:b6b19fc3-8d5a-4b98-af96-5443ceac894f:REMINDER_2:2026-06-15T17:28:14.000Z
scheduledForUtc
2026-06-16T13:30:00.000Z
REMINDER SENT16 Jun 2026, 12:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Confirmation of your order: A26460099171. Please find your invoice attached.
jobStage
REMINDER_1
deliveryId
d91e8e0b-d6eb-48fa-83fb-1f4df16e66bd
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED16 Jun 2026, 12:30

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:b6b19fc3-8d5a-4b98-af96-5443ceac894f:REMINDER_1:2026-06-15T17:28:14.000Z
scheduledForUtc
2026-06-16T11:30:00.000Z
CATEGORY SYNC COMPLETED16 Jun 2026, 10:31

Actor: WORKER | none -> AWAITING_REPLY

targetStatus
AWAITING_REPLY
appliedFlagStatus
flagged
visibleMessageIds
AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QMQ9QAA, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmXmAAA=
targetCategoryName
[Plumbing Network] Awaiting Reply
masterCategorySetup
ensured
patchedMessageCount
2
MESSAGE CAPTURED16 Jun 2026, 10:31

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
CATEGORY SYNC QUEUED16 Jun 2026, 10:30

Actor: SYSTEM | none -> AWAITING_REPLY

source
REMINDER_SCHEDULER
dedupeKey
category-sync:b6b19fc3-8d5a-4b98-af96-5443ceac894f:AWAITING_REPLY:2026-06-15T17:28:14.000Z|none|none
targetStatus
AWAITING_REPLY
targetCategoryName
[Plumbing Network] Awaiting Reply
STATUS TRANSITIONED16 Jun 2026, 10:30

Actor: SYSTEM | NEW -> AWAITING_REPLY

reason
The latest inbound email has passed the awaiting-reply threshold without a qualifying reply.
source
REMINDER_SCHEDULER
currentStatus
AWAITING_REPLY
previousStatus
NEW
resolutionSource
SLA_AWAITING_REPLY
CATEGORY SYNC COMPLETED15 Jun 2026, 20:59

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QMQ9QAA
targetCategoryName
[Plumbing Network] New
masterCategorySetup
ensured
patchedMessageCount
1
THREAD CREATED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

subject
Confirmation of your order: A26460099171. Please find your invoice attached.
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAG_WQDRjgGpBl83IkvSfBps=
sourceGraphMessageId
AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QMQ9QAA
CATEGORY SYNC QUEUED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:b6b19fc3-8d5a-4b98-af96-5443ceac894f:NEW:2026-06-15T17:28:14.000Z|none|none
targetStatus
NEW
targetCategoryName
[Plumbing Network] New
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false

Messages

Captured thread history

Confirmation of your order: A26460099171. Please find your invoice attached.

confirmation@screwfix.com | 15 Jun 2026, 18:28

INBOUND EXTERNAL

Dear Mr Gavin Dacres Thank you for shopping with Plumbfix, your order is now being processed. Order number: A26460099171 240 Queens Road Sheffield - Queens Road Sheffield South Yorkshire S2 4DH If you paid by card,

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Overdue
Confirmation of your order: A26460099171. Please find your invoice attached.

confirmation@screwfix.com | 15 Jun 2026, 18:28

INBOUND EXTERNAL

Dear Mr Gavin Dacres Thank you for shopping with Plumbfix, your order is now being processed. Order number: A26460099171 240 Queens Road Sheffield - Queens Road Sheffield South Yorkshire S2 4DH If you paid by card,

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] New