Email Workflow Tracker

Operations console

Live

Live queue control for both shared mailboxes, with audit-safe actions and sync health always in view.

Back to dashboardWorkflow logHealth

Plumbing Network

Important Security Update: Password Reset

info@news.cityplumbing.co.uk | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQABD5kwc5qMlLoMnnFasYWiM=

OVERDUELast activity 16 Jun 2026, 16:301 messages13 events

Operator actions

Adjust this thread without leaving the audit view.

Status
OVERDUE
Last activity
16 Jun 2026, 16:30
Messages
1
Events
13

Audit timeline

Workflow events

REMINDER SENT16 Jun 2026, 16:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Final Manager Escalation - Important Security Update: Password Reset
jobStage
FINAL_MANAGER_ESCALATION
deliveryId
09da6bd9-9882-4672-aeed-bdcbd724796a
recipients
gavin@plumbing-network.co.uk
REMINDER JOB CREATED16 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:9dfcd6e8-5877-4f5f-a322-ce611b9363a9:FINAL_MANAGER_ESCALATION:2026-06-13T07:29:49.000Z
scheduledForUtc
2026-06-16T15:30:00.000Z
REMINDER SENT15 Jun 2026, 21:01

Actor: SYSTEM

subject
Action needed: Plumbing Network - Escalation - Important Security Update: Password Reset
jobStage
ESCALATION_STEP_4
deliveryId
d87ca898-3aaf-4471-b4b7-283270533c57
recipients
admin@plumbing-network.co.uk
REMINDER SENT15 Jun 2026, 21:00

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 2 - Important Security Update: Password Reset
jobStage
REMINDER_2
deliveryId
fa2ed0d8-c16a-4678-b671-73b00868f6d9
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
CATEGORY SYNC COMPLETED15 Jun 2026, 21:00

Actor: WORKER | none -> OVERDUE

targetStatus
OVERDUE
appliedFlagStatus
flagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADUHMipAAA=
targetCategoryName
[Plumbing Network] Overdue
masterCategorySetup
ensured
patchedMessageCount
1
REMINDER SENT15 Jun 2026, 20:59

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Important Security Update: Password Reset
jobStage
REMINDER_1
deliveryId
515d63bb-6519-43cc-af40-7c81c6744305
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
THREAD CREATED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

subject
Important Security Update: Password Reset
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQABD5kwc5qMlLoMnnFasYWiM=
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADUHMipAAA=
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED15 Jun 2026, 20:58

Actor: SYSTEM | NEW -> OVERDUE

reason
The latest inbound email has exceeded the overdue threshold without a qualifying reply.
currentStatus
OVERDUE
previousStatus
NEW
resolutionSource
SLA_OVERDUE
CATEGORY SYNC QUEUED15 Jun 2026, 20:58

Actor: SYSTEM | none -> OVERDUE

dedupeKey
category-sync:9dfcd6e8-5877-4f5f-a322-ce611b9363a9:OVERDUE:2026-06-13T07:29:49.000Z|none|none
targetStatus
OVERDUE
targetCategoryName
[Plumbing Network] Overdue
REMINDER JOB CREATED15 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:9dfcd6e8-5877-4f5f-a322-ce611b9363a9:ESCALATION_STEP_4:2026-06-13T07:29:49.000Z
scheduledForUtc
2026-06-15T15:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 14:30

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:9dfcd6e8-5877-4f5f-a322-ce611b9363a9:REMINDER_2:2026-06-13T07:29:49.000Z
scheduledForUtc
2026-06-15T13:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 12:30

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:9dfcd6e8-5877-4f5f-a322-ce611b9363a9:REMINDER_1:2026-06-13T07:29:49.000Z
scheduledForUtc
2026-06-15T11:30:00.000Z

Messages

Captured thread history

Important Security Update: Password Reset

info@news.cityplumbing.co.uk | 13 Jun 2026, 08:29

INBOUND EXTERNAL

Find more information inside ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Find more information below View this email online Dear Customer,

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Overdue