Email Workflow Tracker

Operations console

Live

Live queue control for both shared mailboxes, with audit-safe actions and sync health always in view.

Back to dashboardWorkflow logHealth

Plumbing Network

Fwd: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAIgrFYzNwvpJoBmT9tPPeMY=

REPLIEDLast activity 18 Jun 2026, 09:5313 messages30 events

Operator actions

Adjust this thread without leaving the audit view.

Status
REPLIED
Last activity
18 Jun 2026, 09:53
Messages
13
Events
30

Audit timeline

Workflow events

REMINDER JOB CREATED22 Jun 2026, 09:42

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:FINAL_MANAGER_ESCALATION:2026-06-18T08:42:28.000Z
scheduledForUtc
2026-06-22T08:42:28.000Z
REMINDER JOB CREATED19 Jun 2026, 09:42

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:ESCALATION_STEP_4:2026-06-18T08:42:28.000Z
scheduledForUtc
2026-06-19T08:42:28.000Z
REMINDER JOB CREATED18 Jun 2026, 15:42

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:REMINDER_2:2026-06-18T08:42:28.000Z
scheduledForUtc
2026-06-18T14:42:28.000Z
REMINDER JOB CREATED18 Jun 2026, 13:42

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:REMINDER_1:2026-06-18T08:42:28.000Z
scheduledForUtc
2026-06-18T12:42:28.000Z
CATEGORY SYNC COMPLETED18 Jun 2026, 09:52

Actor: WORKER | none -> REPLIED

targetStatus
REPLIED
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmW8AAA=, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QLqqwAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA004b6wAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA0xR5vAAA, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADSDrhDAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADXbb9eAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADTFE5gAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADSDoWoAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADSDoVsAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADVAu6UAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADTThvsAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADTFG3EAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADXbf-0AAA=
targetCategoryName
[Plumbing Network] Replied
masterCategorySetup
ensured
patchedMessageCount
13
MESSAGE CAPTURED18 Jun 2026, 09:51

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED18 Jun 2026, 09:51

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
NEW
resolutionSource
REPLIED
CATEGORY SYNC QUEUED18 Jun 2026, 09:51

Actor: SYSTEM | none -> REPLIED

dedupeKey
category-sync:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:REPLIED:2026-06-18T08:42:28.000Z|2026-06-18T08:51:09.000Z|none
targetStatus
REPLIED
targetCategoryName
[Plumbing Network] Replied
REPLY DETECTED18 Jun 2026, 09:51

Actor: SYSTEM | none -> REPLIED

replyMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADXbf-0AAA=
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED18 Jun 2026, 09:44

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
CATEGORY SYNC COMPLETED18 Jun 2026, 09:43

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmW8AAA=, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QLqqwAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA004b6wAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA0xR5vAAA, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADSDrhDAAA=, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADXbb9eAAA=
targetCategoryName
[Plumbing Network] New
masterCategorySetup
ensured
patchedMessageCount
6
STATUS TRANSITIONED18 Jun 2026, 09:42

Actor: SYSTEM | REPLIED -> NEW

reason
A newer inbound email reopened the thread and it is still within the initial SLA window.
currentStatus
NEW
previousStatus
REPLIED
resolutionSource
SLA_NEW
CATEGORY SYNC QUEUED18 Jun 2026, 09:42

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:NEW:2026-06-18T08:42:28.000Z|2026-06-15T07:51:08.000Z|none
targetStatus
NEW
targetCategoryName
[Plumbing Network] New
MESSAGE CAPTURED18 Jun 2026, 09:42

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
CATEGORY SYNC COMPLETED15 Jun 2026, 20:59

Actor: WORKER | none -> REPLIED

targetStatus
REPLIED
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmW8AAA=, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QLqqwAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA004b6wAA, AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA0xR5vAAA, AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADSDrhDAAA=
targetCategoryName
[Plumbing Network] Replied
masterCategorySetup
ensured
patchedMessageCount
5
THREAD CREATED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

subject
Re: ECS Gas Training LTD Website Enquiry
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAIgrFYzNwvpJoBmT9tPPeMY=
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmW8AAA=
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
CATEGORY SYNC QUEUED15 Jun 2026, 20:58

Actor: SYSTEM | none -> REPLIED

dedupeKey
category-sync:7ddb1f1e-b67f-4d76-aed7-47d0fd465af3:REPLIED:2026-06-15T07:44:20.000Z|2026-06-15T07:51:08.000Z|none
targetStatus
REPLIED
targetCategoryName
[Plumbing Network] Replied
STATUS TRANSITIONED15 Jun 2026, 20:58

Actor: SYSTEM | NEW -> REPLIED

reason
A qualifying external reply resolved the latest inbound email.
currentStatus
REPLIED
previousStatus
NEW
resolutionSource
REPLIED
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
OUTBOUND_EXTERNAL
isDeleted
false
REPLY DETECTED15 Jun 2026, 08:51

Actor: SYSTEM | none -> REPLIED

replyMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEJAADVedOI7XmRR7Qck9tGDs01AADVAu6UAAA=
REPLY DETECTED15 Jun 2026, 08:51

Actor: SYSTEM | none -> REPLIED

replyMessageId
AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A1XnTiO15kUe0HJPbRg7NNQAA1QLqqwAA

Messages

Captured thread history

Fwd: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 18 Jun 2026, 09:51

OUTBOUND EXTERNAL

Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk Begin forwarded message: From: Graham Hawkes <info@ecsgastrainingltd.com> Date: 18 June 2026 at 09:42:28 BST To: Plumbing Network <contact@plu

To: hubdoc.contact.s4135hz0@app.hubdoc.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 11 Jun 2026, 11:54

OUTBOUND EXTERNAL

Hi Both Is it possible to get me booked onto the WRAS course please ? Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 11 Jun 2026, at 08:46, Graham Hawkes <info@ecsgastrainingltd.com

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 12 Jun 2026, 13:53

OUTBOUND EXTERNAL

Hi I can do the 17th June, what time would it be ? Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 11 Jun 2026, at 14:15, Graham Hawkes <info@ecsgastrainingltd.com> wrote:  Yes, n

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 15 Jun 2026, 08:51

OUTBOUND EXTERNAL

Thanks Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 15 Jun 2026, at 08:44, Graham Hawkes <info@ecsgastrainingltd.com> wrote:  Hi Gavin You can come in for 9am and it should take a couple of hours.

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | 10 Jun 2026, 08:58

INBOUND EXTERNAL

Hi Gavin We do the course and we have got funding for it but it has been put on hold for the moment. We are hoping it will start up again by the end of June. With the funding it will only cost you £100.00 and without it will be £600.00. If you c

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | 11 Jun 2026, 08:46

INBOUND EXTERNAL

Hi Gavin I will add you on to the list and be in touch as soon as I know more information. Yes, we do; it will take half a day to complete and the cost is £180.00. Thanks Chloe Chloe Andrews ECS GAS TRAINING LTD 10, Market Street

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | 11 Jun 2026, 14:15

INBOUND EXTERNAL

Yes, no problem. We can do Wednesday 17th June, Thursday 18th, Wednesday 8th July or Thursday 9th. Thanks Chloe Chloe Andrews ECS GAS TRAINING LTD 10, Market Street Hoyland S74 9QR ________________________________ From: Plu

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | 18 Jun 2026, 09:42

INBOUND EXTERNAL

Hi Gavin Please see the attached receipt. Thanks Chloe Chloe Andrews ECS GAS TRAINING LTD 10, Market Street Hoyland S74 9QR ________________________________ From: Plumbing Network <contact@plumbing-network.co.uk> Sent: 15

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 11 Jun 2026, 07:15

OUTBOUND EXTERNAL

Hi Graham Thanks for the information, yes I can wait. Do you do the water regs course ? Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 10 Jun 2026, at 08:58, Graham Hawkes <info@ec

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 11 Jun 2026, 11:54

OUTBOUND EXTERNAL

Hi Both Is it possible to get me booked onto the WRAS course please ? Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 11 Jun 2026, at 08:46, Graham Hawkes <info@ecsgastrainingltd.com

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 12 Jun 2026, 13:53

OUTBOUND EXTERNAL

Hi I can do the 17th June, what time would it be ? Kind Regards Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 11 Jun 2026, at 14:15, Graham Hawkes <info@ecsgastrainingltd.com> wrote:  Yes, n

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

contact@plumbing-network.co.uk | 15 Jun 2026, 08:51

OUTBOUND EXTERNAL

Thanks Gavin Dacres Tel: 0114 3784575 Email: contact@plumbing-network.co.uk On 15 Jun 2026, at 08:44, Graham Hawkes <info@ecsgastrainingltd.com> wrote:  Hi Gavin You can come in for 9am and it should take a couple of hours.

To: info@ecsgastrainingltd.comCategories: [Plumbing Network] Replied
Re: ECS Gas Training LTD Website Enquiry

info@ecsgastrainingltd.com | 15 Jun 2026, 08:44

INBOUND EXTERNAL

Hi Gavin You can come in for 9am and it should take a couple of hours. Thanks Chloe Chloe Andrews ECS GAS TRAINING LTD 10, Market Street Hoyland S74 9QR ________________________________ From: Plumbing Network <contact@plumb

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Replied