Email Workflow Tracker

Operations console

Live

Live queue control for both shared mailboxes, with audit-safe actions and sync health always in view.

Back to dashboardWorkflow logHealth

Plumbing Network

Job enquiry

gregoryrhys759@gmail.com | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAEME49kdBctBn26BLsM29Is=

OVERDUELast activity 16 Jun 2026, 16:301 messages13 events

Operator actions

Adjust this thread without leaving the audit view.

Status
OVERDUE
Last activity
16 Jun 2026, 16:30
Messages
1
Events
13

Audit timeline

Workflow events

REMINDER SENT16 Jun 2026, 16:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Final Manager Escalation - Job enquiry
jobStage
FINAL_MANAGER_ESCALATION
deliveryId
3cd02235-01d0-4770-95ef-3aae30dd0fcd
recipients
gavin@plumbing-network.co.uk
REMINDER JOB CREATED16 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:528560b1-f7a4-4334-a061-b5f21dbe0118:FINAL_MANAGER_ESCALATION:2026-06-14T20:42:35.000Z
scheduledForUtc
2026-06-16T15:30:00.000Z
REMINDER SENT15 Jun 2026, 21:01

Actor: SYSTEM

subject
Action needed: Plumbing Network - Escalation - Job enquiry
jobStage
ESCALATION_STEP_4
deliveryId
f5dcfaf9-aed0-431d-93a3-238ece5de7c8
recipients
admin@plumbing-network.co.uk
REMINDER SENT15 Jun 2026, 21:00

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 2 - Job enquiry
jobStage
REMINDER_2
deliveryId
c6a44130-caa3-44c1-b7bb-099cc6fa2d41
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
CATEGORY SYNC COMPLETED15 Jun 2026, 21:00

Actor: WORKER | none -> OVERDUE

targetStatus
OVERDUE
appliedFlagStatus
flagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmWtAAA=
targetCategoryName
[Plumbing Network] Overdue
masterCategorySetup
ensured
patchedMessageCount
1
REMINDER SENT15 Jun 2026, 20:59

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Job enquiry
jobStage
REMINDER_1
deliveryId
5ac61837-242c-4ec7-a32f-79aef0b59460
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
THREAD CREATED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

subject
Job enquiry
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAEME49kdBctBn26BLsM29Is=
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmWtAAA=
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED15 Jun 2026, 20:58

Actor: SYSTEM | NEW -> OVERDUE

reason
The latest inbound email has exceeded the overdue threshold without a qualifying reply.
currentStatus
OVERDUE
previousStatus
NEW
resolutionSource
SLA_OVERDUE
CATEGORY SYNC QUEUED15 Jun 2026, 20:58

Actor: SYSTEM | none -> OVERDUE

dedupeKey
category-sync:528560b1-f7a4-4334-a061-b5f21dbe0118:OVERDUE:2026-06-14T20:42:35.000Z|none|none
targetStatus
OVERDUE
targetCategoryName
[Plumbing Network] Overdue
REMINDER JOB CREATED15 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:528560b1-f7a4-4334-a061-b5f21dbe0118:ESCALATION_STEP_4:2026-06-14T20:42:35.000Z
scheduledForUtc
2026-06-15T15:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 14:30

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:528560b1-f7a4-4334-a061-b5f21dbe0118:REMINDER_2:2026-06-14T20:42:35.000Z
scheduledForUtc
2026-06-15T13:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 12:30

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:528560b1-f7a4-4334-a061-b5f21dbe0118:REMINDER_1:2026-06-14T20:42:35.000Z
scheduledForUtc
2026-06-15T11:30:00.000Z

Messages

Captured thread history

Job enquiry

gregoryrhys759@gmail.com | 14 Jun 2026, 21:42

INBOUND EXTERNAL

Hello, I appreciate you may not currently be advertising, but I wondered if you would consider a trainee electrician or apprentice. I am 19 years old, based in Bilsthorpe, and have practical experience working alongside qualified tradespeople on

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Overdue