Plumbing Network
Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
info@spencersestateagents.co.uk | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQACzGjEysd1JMqW5WYYI4XGc=
OVERDUE
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OVERDUE
18 Jun 2026, 12:59
1
18
Audit timeline
Workflow events
REMINDER SENT18 Jun 2026, 12:59
- subject
- Action needed: Plumbing Network - Final Manager Escalation - Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
- jobStage
- FINAL_MANAGER_ESCALATION
- deliveryId
- 02d4a1aa-5441-480c-a454-fb5b21bf8a4d
- recipients
- gavin@plumbing-network.co.uk
REMINDER JOB CREATED18 Jun 2026, 12:59
- jobStage
- FINAL_MANAGER_ESCALATION
- dedupeKey
- notification:43ef7752-b03b-4c33-9570-2fbe239d1c2c:FINAL_MANAGER_ESCALATION:2026-06-16T11:59:25.000Z
- scheduledForUtc
- 2026-06-18T11:59:25.000Z
CATEGORY SYNC COMPLETED17 Jun 2026, 13:00
- targetStatus
- OVERDUE
- appliedFlagStatus
- flagged
- visibleMessageIds
- AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmYQAAA=
- targetCategoryName
- [Plumbing Network] Overdue
- masterCategorySetup
- ensured
- patchedMessageCount
- 1
REMINDER SENT17 Jun 2026, 12:59
- subject
- Action needed: Plumbing Network - Escalation - Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
- jobStage
- ESCALATION_STEP_4
- deliveryId
- 67a10b2f-90e5-43dd-8359-36776cdcd769
- recipients
- admin@plumbing-network.co.uk
CATEGORY SYNC QUEUED17 Jun 2026, 12:59
- source
- REMINDER_SCHEDULER
- dedupeKey
- category-sync:43ef7752-b03b-4c33-9570-2fbe239d1c2c:OVERDUE:2026-06-16T11:59:25.000Z|none|none
- targetStatus
- OVERDUE
- targetCategoryName
- [Plumbing Network] Overdue
STATUS TRANSITIONED17 Jun 2026, 12:59
- reason
- The latest inbound email has exceeded the overdue threshold without a qualifying reply.
- source
- REMINDER_SCHEDULER
- currentStatus
- OVERDUE
- previousStatus
- AWAITING_REPLY
- resolutionSource
- SLA_OVERDUE
REMINDER JOB CREATED17 Jun 2026, 12:59
- jobStage
- ESCALATION_STEP_4
- dedupeKey
- notification:43ef7752-b03b-4c33-9570-2fbe239d1c2c:ESCALATION_STEP_4:2026-06-16T11:59:25.000Z
- scheduledForUtc
- 2026-06-17T11:59:25.000Z
REMINDER SENT17 Jun 2026, 10:59
- subject
- Action needed: Plumbing Network - Reminder 2 - Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
- jobStage
- REMINDER_2
- deliveryId
- 0e687f20-05d0-43e5-8bf6-5f520de9aa32
- recipients
- admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED17 Jun 2026, 10:59
- jobStage
- REMINDER_2
- dedupeKey
- notification:43ef7752-b03b-4c33-9570-2fbe239d1c2c:REMINDER_2:2026-06-16T11:59:25.000Z
- scheduledForUtc
- 2026-06-17T09:59:25.000Z
REMINDER SENT17 Jun 2026, 08:59
- subject
- Action needed: Plumbing Network - Reminder 1 - Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
- jobStage
- REMINDER_1
- deliveryId
- aae9cdc7-98d6-467d-9a0f-977b3da2fd07
- recipients
- admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED17 Jun 2026, 08:59
- jobStage
- REMINDER_1
- dedupeKey
- notification:43ef7752-b03b-4c33-9570-2fbe239d1c2c:REMINDER_1:2026-06-16T11:59:25.000Z
- scheduledForUtc
- 2026-06-17T07:59:25.000Z
CATEGORY SYNC COMPLETED16 Jun 2026, 15:00
- targetStatus
- AWAITING_REPLY
- appliedFlagStatus
- flagged
- visibleMessageIds
- AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmYQAAA=
- targetCategoryName
- [Plumbing Network] Awaiting Reply
- masterCategorySetup
- ensured
- patchedMessageCount
- 1
STATUS TRANSITIONED16 Jun 2026, 14:59
- reason
- The latest inbound email has passed the awaiting-reply threshold without a qualifying reply.
- source
- REMINDER_SCHEDULER
- currentStatus
- AWAITING_REPLY
- previousStatus
- NEW
- resolutionSource
- SLA_AWAITING_REPLY
CATEGORY SYNC QUEUED16 Jun 2026, 14:59
- source
- REMINDER_SCHEDULER
- dedupeKey
- category-sync:43ef7752-b03b-4c33-9570-2fbe239d1c2c:AWAITING_REPLY:2026-06-16T11:59:25.000Z|none|none
- targetStatus
- AWAITING_REPLY
- targetCategoryName
- [Plumbing Network] Awaiting Reply
CATEGORY SYNC COMPLETED16 Jun 2026, 13:00
- targetStatus
- NEW
- appliedFlagStatus
- notFlagged
- visibleMessageIds
- AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmYQAAA=
- targetCategoryName
- [Plumbing Network] New
- masterCategorySetup
- ensured
- patchedMessageCount
- 1
MESSAGE CAPTURED16 Jun 2026, 12:59
- isNoise
- false
- direction
- INBOUND_EXTERNAL
- isDeleted
- false
THREAD CREATED16 Jun 2026, 12:59
- subject
- Spencers Agents Ltd: Payment Authorisation [ref:1Zgjm7-AekE_by7aZxyaz0A]
- conversationId
- AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQACzGjEysd1JMqW5WYYI4XGc=
- sourceGraphMessageId
- AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmYQAAA=
CATEGORY SYNC QUEUED16 Jun 2026, 12:59
- dedupeKey
- category-sync:43ef7752-b03b-4c33-9570-2fbe239d1c2c:NEW:2026-06-16T11:59:25.000Z|none|none
- targetStatus
- NEW
- targetCategoryName
- [Plumbing Network] New
Messages