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Plumbing Network

Tell us about your recent Wickes purchase

yourexperience@feedback.wickes.co.uk | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAOWXZyMf2XpFlwK41OwRO-A=

NO RESPONSE REQUIREDLast activity 18 Jun 2026, 08:451 messages16 events

Operator actions

Adjust this thread without leaving the audit view.

Status
NO RESPONSE REQUIRED
Last activity
18 Jun 2026, 08:45
Messages
1
Events
16

Audit timeline

Workflow events

REMINDER JOB CREATED19 Jun 2026, 11:06

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:38d8c3dd-051e-45ac-a2c9-8e4edc990873:FINAL_MANAGER_ESCALATION:2026-06-17T10:06:13.000Z
scheduledForUtc
2026-06-19T10:06:13.000Z
REMINDER JOB CREATED18 Jun 2026, 11:06

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:38d8c3dd-051e-45ac-a2c9-8e4edc990873:ESCALATION_STEP_4:2026-06-17T10:06:13.000Z
scheduledForUtc
2026-06-18T10:06:13.000Z
REMINDER JOB CREATED18 Jun 2026, 09:06

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:38d8c3dd-051e-45ac-a2c9-8e4edc990873:REMINDER_2:2026-06-17T10:06:13.000Z
scheduledForUtc
2026-06-18T08:06:13.000Z
CATEGORY SYNC COMPLETED18 Jun 2026, 08:44

Actor: WORKER | none -> NO_RESPONSE_REQUIRED

targetStatus
NO_RESPONSE_REQUIRED
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADW1TOxAAA=
targetCategoryName
[Plumbing Network] No Response Required
masterCategorySetup
ensured
patchedMessageCount
1
CATEGORY SYNC QUEUED18 Jun 2026, 08:43

Actor: SYSTEM | none -> NO_RESPONSE_REQUIRED

dedupeKey
category-sync:38d8c3dd-051e-45ac-a2c9-8e4edc990873:NO_RESPONSE_REQUIRED:2026-06-17T10:06:13.000Z|none|2026-06-18T07:43:14.000Z
targetStatus
NO_RESPONSE_REQUIRED
targetCategoryName
[Plumbing Network] No Response Required
STATUS TRANSITIONED18 Jun 2026, 08:43

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

reason
A manual no-response-required override resolved the latest inbound email.
currentStatus
NO_RESPONSE_REQUIRED
previousStatus
AWAITING_REPLY
resolutionSource
NO_RESPONSE_REQUIRED
MANUAL OVERRIDE APPLIED18 Jun 2026, 08:43

Actor: SYSTEM | AWAITING_REPLY -> NO_RESPONSE_REQUIRED

source
OUTLOOK_CATEGORY
actionCategoryName
[Plumbing Network] Action - No Response Required
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADW1TOxAAA=
REMINDER SENT17 Jun 2026, 15:06

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Tell us about your recent Wickes purchase
jobStage
REMINDER_1
deliveryId
c8fedb5e-930a-4761-bd46-253b833ba430
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
REMINDER JOB CREATED17 Jun 2026, 15:06

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:38d8c3dd-051e-45ac-a2c9-8e4edc990873:REMINDER_1:2026-06-17T10:06:13.000Z
scheduledForUtc
2026-06-17T14:06:13.000Z
CATEGORY SYNC COMPLETED17 Jun 2026, 13:07

Actor: WORKER | none -> AWAITING_REPLY

targetStatus
AWAITING_REPLY
appliedFlagStatus
flagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADW1TOxAAA=
targetCategoryName
[Plumbing Network] Awaiting Reply
masterCategorySetup
ensured
patchedMessageCount
1
STATUS TRANSITIONED17 Jun 2026, 13:06

Actor: SYSTEM | NEW -> AWAITING_REPLY

reason
The latest inbound email has passed the awaiting-reply threshold without a qualifying reply.
source
REMINDER_SCHEDULER
currentStatus
AWAITING_REPLY
previousStatus
NEW
resolutionSource
SLA_AWAITING_REPLY
CATEGORY SYNC QUEUED17 Jun 2026, 13:06

Actor: SYSTEM | none -> AWAITING_REPLY

source
REMINDER_SCHEDULER
dedupeKey
category-sync:38d8c3dd-051e-45ac-a2c9-8e4edc990873:AWAITING_REPLY:2026-06-17T10:06:13.000Z|none|none
targetStatus
AWAITING_REPLY
targetCategoryName
[Plumbing Network] Awaiting Reply
CATEGORY SYNC COMPLETED17 Jun 2026, 11:07

Actor: WORKER | none -> NEW

targetStatus
NEW
appliedFlagStatus
notFlagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADW1TOxAAA=
targetCategoryName
[Plumbing Network] New
masterCategorySetup
ensured
patchedMessageCount
1
THREAD CREATED17 Jun 2026, 11:06

Actor: SYSTEM | none -> NEW

subject
Tell us about your recent Wickes purchase
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQAOWXZyMf2XpFlwK41OwRO-A=
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADW1TOxAAA=
CATEGORY SYNC QUEUED17 Jun 2026, 11:06

Actor: SYSTEM | none -> NEW

dedupeKey
category-sync:38d8c3dd-051e-45ac-a2c9-8e4edc990873:NEW:2026-06-17T10:06:13.000Z|none|none
targetStatus
NEW
targetCategoryName
[Plumbing Network] New
MESSAGE CAPTURED17 Jun 2026, 11:06

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false

Messages

Captured thread history

Tell us about your recent Wickes purchase

yourexperience@feedback.wickes.co.uk | 17 Jun 2026, 11:06

INBOUND EXTERNAL

Dear Customer, Thank you for your recent purchase at Wickes using our Click & Collect service. Please let us know how we did by clicking on a rating below. You can only submit one rating so please only respond once you are ready to give your

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] No Response Required