Email Workflow Tracker

Operations console

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Live queue control for both shared mailboxes, with audit-safe actions and sync health always in view.

Plumbing Network

Receipt for your payment to FREELANCER OUTSOURCI...

service@paypal.co.uk | conversation AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQALWkBdzmWdFPpN_msBQ3Iyw=

OVERDUELast activity 16 Jun 2026, 16:301 messages13 events

Operator actions

Adjust this thread without leaving the audit view.

Status
OVERDUE
Last activity
16 Jun 2026, 16:30
Messages
1
Events
13

Audit timeline

Workflow events

REMINDER SENT16 Jun 2026, 16:30

Actor: SYSTEM

subject
Action needed: Plumbing Network - Final Manager Escalation - Receipt for your payment to FREELANCER OUTSOURCI...
jobStage
FINAL_MANAGER_ESCALATION
deliveryId
f8cd1781-7b0f-4184-8e62-281ab6eefadb
recipients
gavin@plumbing-network.co.uk
REMINDER JOB CREATED16 Jun 2026, 16:30

Actor: SYSTEM

jobStage
FINAL_MANAGER_ESCALATION
dedupeKey
notification:173e3b57-b641-469c-9309-a9c607258f3b:FINAL_MANAGER_ESCALATION:2026-06-14T23:03:45.000Z
scheduledForUtc
2026-06-16T15:30:00.000Z
REMINDER SENT15 Jun 2026, 21:01

Actor: SYSTEM

subject
Action needed: Plumbing Network - Escalation - Receipt for your payment to FREELANCER OUTSOURCI...
jobStage
ESCALATION_STEP_4
deliveryId
8fadc9da-c2a6-4370-b9ec-421ab9e58fb4
recipients
admin@plumbing-network.co.uk
REMINDER SENT15 Jun 2026, 21:00

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 2 - Receipt for your payment to FREELANCER OUTSOURCI...
jobStage
REMINDER_2
deliveryId
660de973-ee4a-4f38-847c-0994de534637
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
CATEGORY SYNC COMPLETED15 Jun 2026, 21:00

Actor: WORKER | none -> OVERDUE

targetStatus
OVERDUE
appliedFlagStatus
flagged
visibleMessageIds
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmWwAAA=
targetCategoryName
[Plumbing Network] Overdue
masterCategorySetup
ensured
patchedMessageCount
1
REMINDER SENT15 Jun 2026, 20:59

Actor: SYSTEM

subject
Action needed: Plumbing Network - Reminder 1 - Receipt for your payment to FREELANCER OUTSOURCI...
jobStage
REMINDER_1
deliveryId
100a3c33-1f8f-42b9-92a6-2ff9729d5c1d
recipients
admin@plumbing-network.co.uk, accounts@plumbing-network.co.uk
THREAD CREATED15 Jun 2026, 20:58

Actor: SYSTEM | none -> NEW

subject
Receipt for your payment to FREELANCER OUTSOURCI...
conversationId
AAQkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQAQALWkBdzmWdFPpN_msBQ3Iyw=
sourceGraphMessageId
AAMkADVlYzg2M2Y1LWU4MTQtNDNmZC04YTg5LThiZGRmZGQ1MzNkYQBGAAAAAADYZZkCoCE1SK_kem9yi3wcBwDVedOI7XmRR7Qck9tGDs01AAAAAAEMAADVedOI7XmRR7Qck9tGDs01AADVAmWwAAA=
MESSAGE CAPTURED15 Jun 2026, 20:58

Actor: SYSTEM

isNoise
false
direction
INBOUND_EXTERNAL
isDeleted
false
STATUS TRANSITIONED15 Jun 2026, 20:58

Actor: SYSTEM | NEW -> OVERDUE

reason
The latest inbound email has exceeded the overdue threshold without a qualifying reply.
currentStatus
OVERDUE
previousStatus
NEW
resolutionSource
SLA_OVERDUE
CATEGORY SYNC QUEUED15 Jun 2026, 20:58

Actor: SYSTEM | none -> OVERDUE

dedupeKey
category-sync:173e3b57-b641-469c-9309-a9c607258f3b:OVERDUE:2026-06-14T23:03:45.000Z|none|none
targetStatus
OVERDUE
targetCategoryName
[Plumbing Network] Overdue
REMINDER JOB CREATED15 Jun 2026, 16:30

Actor: SYSTEM

jobStage
ESCALATION_STEP_4
dedupeKey
notification:173e3b57-b641-469c-9309-a9c607258f3b:ESCALATION_STEP_4:2026-06-14T23:03:45.000Z
scheduledForUtc
2026-06-15T15:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 14:30

Actor: SYSTEM

jobStage
REMINDER_2
dedupeKey
notification:173e3b57-b641-469c-9309-a9c607258f3b:REMINDER_2:2026-06-14T23:03:45.000Z
scheduledForUtc
2026-06-15T13:30:00.000Z
REMINDER JOB CREATED15 Jun 2026, 12:30

Actor: SYSTEM

jobStage
REMINDER_1
dedupeKey
notification:173e3b57-b641-469c-9309-a9c607258f3b:REMINDER_1:2026-06-14T23:03:45.000Z
scheduledForUtc
2026-06-15T11:30:00.000Z

Messages

Captured thread history

Receipt for your payment to FREELANCER OUTSOURCI...

service@paypal.co.uk | 15 Jun 2026, 00:03

INBOUND EXTERNAL

Gavin Dacres, you've successfully sent a payment. Hi Gavin Dacres, You paid £79.33 GBP to FREELANCER OUTSOURCI... Merchant FREELANCER OUTSOURCI... support@freelancer.c... +44 061292793305 Transaction date 15 Jun 2026 Order ID

To: contact@plumbing-network.co.ukCategories: [Plumbing Network] Overdue